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Grievances Redressal Mechanism(DESW)

Name & Contact No.

Sl No. Name of Offrs Designation Contact No.
(a) Ms. Santosh Joint Secretary (Res-II) 23015772
(b) Shri Manmohan Pipil DS(Res-I) 23015529(Telefax)
(c) Shri T. R. Singhal DS(Pension) 23792066
(d) Shri R.H.H. Hmar DS(Pension Grievances) 23793299

Department of Ex-Servicemen Welfare, is functioning exclusively to process grievances of ex-servicemen and their family members relating to various kinds of pensions/family pensions, facilities under ECHS, disputes relating to land and family etc. The grievances are received through office of Raksha Mantri/Raksha Rajya Mantri, Members of Parliament, Prime Ministyer’s Office, Cabinet Secretariat, President Secretariat, Department of Pension and Pensioner’s Welfare, National human Rights Commission, Dapartment of Administrative Reforms and Public Grievances,Secretary (Defence), Secretary (ESW) and directly from individuals. These petitions/grievances/representations are examined and/or forwarded to concerned Service Hqrs/Record Offices/Banks/ECHS/local authorities with directions to take suitable action for redressal of grievances and inform the individual.

With a view to strengthen the Grievances Redressal Mechanism, registration of online grievances facilitates efficient disposal and proper record management of all grievances of ex-servicemen and their widows/dependents. Keeping in view, Department of Ex-Servicemen Welfare has provided a link in the website desw.gov.in for registration of online grievances so that ex-servicemen can lodge their grievance in the pgportal.gov.in, an online grievance redressal mechanism, for their grievance redressal. The online grievances are monitored and replies are being uploaded in the portal so that ex-servicemen can get a copy of reply by simply clicking their grievance status in the pgportal.gov.in.