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Grievances Redressal Mechanism(DESW)

Name & Contact No.

Sl No. Name of Offrs Designation Contact No.
(a) Dr. P. P. Sharma OSD (Res-II) 23015772
(b) Shri Manmohan Pipil DS(Pension/Legal) 23793299(Telefax)
(c) Shri Sarvjit Singh DS(PG) 23013627
(d) Shri Jitender Kumar DS(Res-I) 23015529
(d) Shri A.K. Agrawal DS(Pension/Policy) 23015650

Department of Ex-Servicemen Welfare, is functioning exclusively to process grievances of ex-servicemen and their family members relating to various kinds of issues related to pensions/family pensions, facilities under ECHS, disputes relating to land allotment by states and personal maters etc. The grievances are received through office of Raksha Mantri/Raksha Rajya Mantri, Members of Parliament, Prime Minister’s Office, Cabinet Secretariat, President Secretariat, Department of Pension and Pensioner’s Welfare, National Human Rights Commission, Dapartment of Administrative Reforms & Public Grievances,Secretary (Defence), Secretary (ESW) and directly from individuals. These petitions/grievances/representations are examined and/or forwarded to and followed up with concerned Service Hqrs/Record Offices/Banks/ECHS/local authorities with directions to take suitable action for redressal of grievances and inform the individual.

With a view to strengthen Grievance Redressal Mechanism, efficient disposal and proper record management, facility of online registration of grievances of all ex-servicemen, their dependents and widows has also been made available. The Department of Ex-Servicemen Welfare has provided a link in the website desw.gov.in for registration of online grievances so that ex-servicemen can lodge their grievance in the pgportal.gov.in, an online grievance redressal mechanism, for their grievance redressal. The online grievances are monitored and replies are being uploaded in the portal so that ex-servicemen can get a copy of reply by simply clicking their grievance status in the pgportal.gov.in.